Employee engagement drives business

Did you know that happy workers are 13% more productive?

This information comes from an extensive study carried out by Said Business School, University of Oxford in contact centres run by BT over a 6-month period. The study found that when employees were happy, they worked faster and more productively with better overall outcomes from calls.

Here are some ways to drive employee engagement:

- Get to know them – Making people feel understood and appreciated will in turn make them care about the company and makes them want to be more productive employees.

- Communication must be clear and often – Make sure you are clear about expectations, set achievable goals and make it clear that communication is a two-way street and that they can talk to you if they have any concerns.

- Listen – Really listen actively. Make sure you are not just hearing the words they say but analysing the meaning behind them.

- Inspire them – You set the overall goals/vision/mission for the company, and you need to be able to inspire employees to want to achieve this goal not just for you but with you.